FAQ For Stone Maintenance & Restoration

Misunderstanding of Terminology

BUFFING: A large percentage of client’s will mistakenly ask if we can “buff” out the scratches or other damage in their stone. The process of buffing appears to have its origin in the body shop, metal works or even a janitorial company field.  “Finishing processes that utilize abrasive belts are referred to as polishing, and processes that use cloth wheels with compound applied is buffing. Polishing generates a brushed or lined finish, where buffing removes the lines and creates a bright luster finish. The process of buffing generally requires surface refinement polishing prior to buffing.”

In the stone restoration industry we use abrasives of various kinds to remove scratches, etching and other damage to stone. Typically it will take a series of abrasives (similar to sanding) to achieve the removal of the damage. These distinctions are useful in explaining the basic functions of various processes in order to achieve the desired shine/finish on your stones surface. At the end of the day, the best advice is to have a very qualified stone restoration company that has the experience and finesse to operate the machinery.  Below are two pictures of a travertine lippage project we corrected. The picture on the top was the result of an individual that had little, if any, experience performing this type of work. The picture on the bottom is the work Heaven Sent Floor Care did to correct the damage. The grinding and subsequent refining abrasive grit process took approximately twelve (12) different steps in a Master Bath. That translated into almost two full days.

Improper grinding of travertine Dallas

Before – Improper grinding of travertine floor  

travertine lippage removal

After – Travertine lippage removal corrected by Heaven Sent Floor Care

















Question: Will the sealer make my stone shiny?

To begin with, there are typically only a few instances that a SEALER should ever be used to achieve a shine on a stone floor or other surface. Your Saltillo type floors, slate and brick. Travertine, Marble, or Limestone should NEVER have a sealer applied that makes it shiny or matte. Please re-read that: NEVER! Those are the wrong types of sealers and can prove very expensive in removing them from your stone. A penetrating sealer applied according to proper procedure is the correct process.




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