Stone Restoration Process

What is stone restoration? Restoration of stone is the restoring of worn or improperly installed stone to the state in which it was installed and in many instances much better than it was installed. It may also entail the altering of the stones surface to match a desired finish of the installation’s owner or management. In some cases an owner may desire a polished surface to be honed or visa versa. Restoration of stone is the restoring of worn stone to the state in which it was installed and in many instances much better than it was installed. Uneven surfaces may be ground flat. Stains, etching, dullness may be eliminated.

It goes without saying that the way your home looks is a reflection on you.

Tile Restoration is a process that can only be done by a professional stone restoration company. There is a very steep learning curve involved with this process.  An installer, carpet cleaning company, maintenance or janitorial company will not have the proper tools or experience to restore natural stone. This is not said to be critical of these types of companies. Heaven Sent Floor Care witnesses this almost on a weekly basis. The investment of knowledge, equipment and experience needed to understand and work with stone properly is greater than what your average janitorial company can afford to pay for qualified technicians to stay with the company.

A qualified stone restoration technician will on the other hand, be too busy to do routine maintenance work which pays much less then they can make working with stone. It is somewhat analgous to asking a Ferrari mechanic to fix bicycles for the same wages. By the same token, there continues to be an alarming decline in the skill set of bona-fide craftsmen in the industry.  

What is involved in Tile Refinishing?


Foot traffic, along with everyday wear and tear can result in scratches, scuffs (aka wear marks) and other flaws that dull the shine of your stone floors.  Restoration of travertine, limestone, marble or natural stone involves the removal of scratches and/or damage from the surface of the stone by means of mechanical abrasion. This is also known as diamond honing or the more aggressive process referred to as diamond grinding.

  • Grinding  is an aggresive process and removes a layer from the stone’s surface to eliminate deep scratches, lippage and other imperfections.
  • Honing (aka refinishing and light resurfacing) involves the removal of more minor, superficial scratches and flaws from foot traffic.

Natural stone reflects light and does not need a topical coating or wax to achieve this desired finish. It only needs a series of diamond grits used in the proper order by a master technician who is experienced in their use. This followed by a careful polishing technique that can only be learned from experience. Do not be fooled by a cheap price.

Restoration of a honed finish involves using a series of diamond abrasives up until the desired finish is achieved. Depending on the desired finish restoration of a honed finish may be achieved with honing compounds too.

A flamed finish can be restored using the same technique used in the processing of the tile or slab. This is a controlled burning of the stone so that the crystals “pop” creating the unique finish.

As you can see, the restoration of each separate stone surface will involve several different methods and techniques.

A restoration professional will also take care to protect the surrounding surfaces from damage. The diamond grinding technique involves large amounts of water and this could be damaging to wood and carpet if measures were not properly taken to ensure the water’s use was kept to a minimum and protection against splatter used. The flaming technique obviously entails using a large open flame tool. One would want to ensure that flammable materials were not around and that ventilation was adequate.

Today most companies employ crystallizers (a.k.a. conditioning, vitrification, crystal crap, adding calcium to the stone, stone strengther the list goes on), an inexpensive wax and/or acid mixture used to make surfaces “shiny”. This quick process causes eventual damage and issues to many materials. Heaven Sent Floor Care refuses to use any of these products or procedures.

How is the job charged?


Stone restoration jobs are usually charged by the uniquneness of a particlar job. Square footage pricing is a factor, but only one of the many components. Each type of stone will present its own unique challenges as will the consumer’s desired result for each surface. Many aspects need to be taken into consideration, such as where in the home the stone to be restored is located, if any furniture is agreed to be moved, how much edge work is involved, water and electricity supplies available, etc. Regardless of the cost, it is always less than the price of a first rate quality installation replacement.

How long does it take?


Each type of stone and the desired finish for each as well as the size of the job will set the pace for the length of time needed to complete a project. If you are looking to completely restore (i.e. grinding) 500 sq ft or more of any stone,  you are looking at two days minimum realistically. More can be done in one day, but not with the proper set-up and protection of other surfaces.

What is possible?


It is possible to have your stone looking like new again. Scratches, etch marks and wear can be removed. You will be given the proper maintenance instructions for long term care.  Also advice on how to minimize future need for restoration for a considerable length of time.

travertine lippage from poor installaation

Travertine lippage in Dallas



grinding travertine lippage in Dallas

Ground the lippage flat and floated the floor to fill all the holes from the grinding process.






travertine lippage removed in Dallas, TX

Completed -Travertine lippage ground flat with a satin finish in Dallas, TX



What is required to schedule service and how soon can I expect service?


Generally, your stone restoration professional will ask for a minimum charge deposit contingent on the scope of the particular project. Without a commitment (deposit), customers may decide to change days or not show up for appointments. Lost days of work cost professional restoration companies too much money to schedule work without deposits. Generally your scheduled service date will be within 2 weeks. Often, however, the greater the need, the sooner technicians can be scheduled.

Contact us today

We specialize at bringing out the brilliant shine your floors once had, we can make them dazzle once again. You, your friends and family will be amazed at the transformation from your current dull dingy stone floors to a beautifully restored, better than new appearance. Give us a call today at (214) 763-8832 or click here to receive your free, no-hassle quote for service. Protection Status